Thank you for your recent purchase with INNOVEL’s sofa. There is nothing more satisfying than making a great decision and investment for your new purchase with us. You should enjoy sitting and don’t live in fear on your new sofa.
We have comitted to provide warranty to your sofas within one year limited warranty manufacturing defect (foam and upholstery only) from the date of purchase.
For all warranty claims, at our descretion, will be repaired and replaced at no cost subject to the defects and damages, are fall under warranty policies. The warranty claim for non-comfortmance with specification and defective materials must be made within 2 weeks of delivery. We assume no liability for the transit damages.
Enjoy sitting...
FIVE (5) YEARS LIMITED WARRANTY
1.This limited warranty applies to INNOVEL’s sofa purchase only from authorized dealer.
2. You are required to present the warranty together with the purchase receipt for your warranty service, failing which the company or its authorized dealer reserve the right to decline any warranty claim.
3. If the sofa parts is no longer avaiable for replacement/ repair, authorized dealer furniture will at its sole discretion to provide an appropriate replacement/repair.
4. Caution: a) Sofa Frame -5 Years Warranty
b) Sofa Foam -2 Years Warranty
c) Upholstery -1 Year Warranty
5. Our side reserve the right to verify the terms & condition at any time without prior notice.
6. We warrant that the upholstery sofa fabric/leather on each piece of furniture will be repaired or replaced as best
determined by us, if it fails to give at last six (6) month of normal use/wear, non commercial use & prescribed cealing. The intergrity of all sewn part are warranted againts defects and workmanship for one year. This does not apply to close out, secand, or end of line fabrics.
WHAT IS NOT COVERED IN THIS WARRANTY?
1. Defect caused by the attach of household pets, fire, nature disaster, flood & pollution.
2. Product being damage due to tempering, altered or repaired by
un-authorized person, misuse, negligence, riot or accident.
3. Product damage due to commercial use.
4. All transportation costs are responsibility of the purchaser or defect, repair, replacement, damages that is not covered.
5. Sofa fabrics/leather damage due to cuts, burn, stains, soiling, pet damage, pock by sharp object, jumping on the seats and after fabric protectant and improper cleaning.
6. Due to chemical make-up of certain fabric fibres we do not warranty any problem, which may result from expose to excessive heat or sunlight, chemical such as solvent, ink and abbrasives.
7. Pilling (or the release of excess fiber result in pills of fiber foaming the surface of the cover) is not warrant by us, as its not seen to be a defect, and its simply excess materials being release.
THE SOFA TAG
CLEANING / WASHING
BE CAREFUL WITH HAIR
MIND THE USE
KEEP AWAY SHARP OBJECT
THE SUN & HEAT
CARE AND PROTECTION
1. FABRIC SOFA
1A. Cleaning / Washing
Regulary vacuum clean and cleaning by professional company will help to maintain the attractive appereance of your upholstery. Vacuum cleaning will minimized the acumulated dirft that will cause premature wear and dull color. We recomended dry cleaning (some models) as this will prolong the life and color richness of the fabric.
1B. Direct sunlight/ Heat
DO NOT exposed our upholstery sofa to direct sunlight and excessive heat, the avoid the original and attractive color from fading.
2. LEATHER SOFA
2A. Cleaning
Regulary brush and vacuum cleaning minimized the accumulate dirt that will cause premature wear and dull the color. DO NOT soak leather and use saddle soap, solvent, oil, varnishes, abrasive or detergent to clean leather. Just polish with dry cloth or use recommended upholstery leather polish materials to keep the shiny, texture and color of original leather.
1B Direct Sunlight/ Heat
DO NOT exposed our upholstery sofa to direct sunlight and excessive heat, the avoid the original and attractive color from fading.