Thank you for your recent purchase with INNOVEL’s sofa. There is nothing more satisfying than making a great decision and investment for your new purchase with us. You should enjoy sitting and don’t live in fear on your new sofa.

We have comitted to provide warranty to your sofas within one year limited warranty manufacturing defect (foam and upholstery only) from the date of purchase.

For all warranty claims, at our descretion, will be repaired and replaced at no cost subject to the defects and damages, are fall under warranty policies. The warranty claim for non-comfortmance with specification and defective materials must be made within 2 weeks of delivery. We assume no liability for the transit damages.

Enjoy sitting...

FIVE (5) YEARS LIMITED WARRANTY

1.This limited warranty applies to INNOVEL’s sofa purchase only from authorized dealer.

2. You are required to present the warranty together with the purchase receipt for your warranty service, failing which the company or its authorized dealer reserve the right to decline any warranty claim.

3. If the sofa parts is no longer avaiable for replacement/ repair, authorized dealer furniture will at its sole discretion to provide an appropriate replacement/repair.

4. Caution: a) Sofa Frame -5 Years Warranty
b) Sofa Foam -2 Years Warranty
c) Upholstery -1 Year Warranty

5. Our side reserve the right to verify the terms & condition at any time without prior notice.

6. We warrant that the upholstery sofa fabric/leather on each piece of furniture will be repaired or replaced as best
determined by us, if it fails to give at last six (6) month of normal use/wear, non commercial use & prescribed cealing. The intergrity of all sewn part are warranted againts defects and workmanship for one year. This does not apply to close out, secand, or end of line fabrics.

WHAT IS NOT COVERED IN THIS WARRANTY?

1. Defect caused by the attach of household pets, fire, nature disaster, flood & pollution.
2. Product being damage due to tempering, altered or repaired by
un-authorized person, misuse, negligence, riot or accident.

3. Product damage due to commercial use.

4. All transportation costs are responsibility of the purchaser or defect, repair, replacement, damages that is not covered.

5. Sofa fabrics/leather damage due to cuts, burn, stains, soiling, pet damage, pock by sharp object, jumping on the seats and after fabric protectant and improper cleaning.

6. Due to chemical make-up of certain fabric fibres we do not warranty any problem, which may result from expose to excessive heat or sunlight, chemical such as solvent, ink and abbrasives.

7. Pilling (or the release of excess fiber result in pills of fiber foaming the surface of the cover) is not warrant by us, as its not seen to be a defect, and its simply excess materials being release.

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THE SOFA TAG

Don't remove the tag label. This serves a means of identification of our sofa, and may void the warranty.
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CLEANING / WASHING

Don't use cleaning fluid which is strong or no clarify of any type and water/chemical on your sofa. These will damage some of the construction of materials.
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BE CAREFUL WITH HAIR

Don't allow wet\oily hair, especially when seat or lay down on sofa. It may damage the materials color and strength.
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MIND THE USE

Don't let anyone stand or jump on your sofa, especially adult. It wasn't built for that kind or weight concentration or abuse.
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KEEP AWAY SHARP OBJECT

Keep away any sharp object such as pins, scissor, blade, wood nails, or anything sharp. It not only dangerous for your family, but also can damage the sofa materials and void your warranty.
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THE SUN & HEAT

Avoid from area that expose your sofa to direct sunlight or direct heat. It will force upholster to change color, and make your sofa looking dull. It also will damage the foam and the glue inside and make your sofa not as comfortable as before.

CARE AND PROTECTION

 

1. FABRIC SOFA
1A. Cleaning / Washing
Regulary vacuum clean and cleaning by professional company will help to maintain the attractive appereance of your upholstery. Vacuum cleaning will minimized the acumulated dirft that will cause premature wear and dull color. We recomended dry cleaning (some models) as this will prolong the life and color richness of the fabric.

1B. Direct sunlight/ Heat
DO NOT exposed our upholstery sofa to direct sunlight and excessive heat, the avoid the original and attractive color from fading.

 


2. LEATHER SOFA
2A. Cleaning
Regulary brush and vacuum cleaning minimized the accumulate dirt that will cause premature wear and dull the color. DO NOT soak leather and use saddle soap, solvent, oil, varnishes, abrasive or detergent to clean leather. Just polish with dry cloth or use recommended upholstery leather polish materials to keep the shiny, texture and color of original leather.

1B Direct Sunlight/ Heat
DO NOT exposed our upholstery sofa to direct sunlight and excessive heat, the avoid the original and attractive color from fading.